During the individual tax reporting season, the call centre`s hours of service may be extended to provide longer service schedules for Canadians. Such an extension of call centre hours of service must comply with clauses 25.11 and 25.12 of the parties` agreement. When longer hours of work are available for call centre staff for the next tax reporting season, the employer, before setting a timetable, is brought into compliance with section 25.12 (b) of the collective agreement: in the case of marketing and the creation of new agencies, consultation opportunities are granted to the PSAC component; However, in the event that agreements are not possible, the rating agency may continue to proceed with the transfer. With a victory for canada Revenue Agency (CRA) members who supported Canadians during this pandemic, PSAC-UTE has reached a preliminary agreement that provides for fair wages, no concessions and improved working conditions. 1.1.21 For the period of choice, the rating agency pays for wage and other authorized costs, such as teaching, travelling, moving and retraining workers and laid-off persons, as stipulated in the collective agreement and Cra`s policy; All approved termination fees and salary protection for lower-level appointments. A shift worker receives between 4 p.m. .m a.m. and 8 a.m. .m a premium of $20 to 25 cents per hour for all hours worked, including overtime. The bonus is not paid for hours of work between 8 a.m. .m and 4 p.m.
.m 18.16 if the appeal of the nature of the complaint indicates that a decision cannot be made below a certain level of authority, one or all levels other than the final level may be eliminated by the agreement of the employer and the employee. , and, if so, the Alliance. The severance provisions of the collective agreement are in addition to the MST. 25.25 Notwithstanding the contrary conditions contained in this agreement, the implementation of a change in working time does not result in overtime or additional compensation as a result of this amendment, and it is not considered to prohibit the employer`s right to plan the hours of work authorized by these provisions of this Agreement. 41.05 All leave taken on leave without pay for long-term care of a parent or leave without pay for child care and child care in accordance with previous collective agreements for the delivery of the program and administrative services or other agreements are not included in the calculation of the maximum time provided for the care of the family for the duration of a worker`s employment in the public service. 19.03 By mutual agreement, the parties may use a mediator to resolve a complaint in relation to discrimination. The selection of the mediator is done by mutual agreement. This appendix to the collective agreement applies to all members represented by the Public Utilities Alliance of Canada (PSAC) and for whom the rating agency is the employer. Unless specifically stated, the provisions of Parties I to VI do not apply to other delivery initiatives. This collective agreement is signed during the COVID 19 pandemic. In light of the exceptional circumstances and social constraints imposed by the health authorities, the parties agreed to sign this collective agreement electronically.